When It Comes To Customer Service…

customer serv

Do you think about customer service when you choose an insurance company? If not, you should. When it comes to insurance questions and/or claims, customer service is what it is all about. Without effective customer service, you are left in a state of confusion, and in most cases you need attention quickly.  However, in reality, how many people think about customer service when they are shopping around for insurance policies? In most cases, they are probably looking at the types of coverage and the cost. They are probably also hoping they won’t ever need to file a claim, but if and when the time comes, customer service is of the utmost importance. When it comes to customer service at the Jeff Van Matre Insurance Agency, trust that we will be here when you need us.

The Insurance Industry

For some people it is hard to trust insurance agents and/or agencies. Because there is little to no personal connection in some instances, there is no way to build trust, especially with the large insurance corporations. When it comes to insurance claims, people are in dire need for quick and straightforward answers. However, sometimes just reaching a customer service agent can take what seems like hours, and that’s just the beginning. Some reasons why it is difficult to find good customer service include:

  • Too many channels to go through
  • Difficulty reaching a live person to speak to
  • Talking to outsourced foreign call centers
  • Not getting straight answers

These issues can cause you to feel alone, out in the cold, and frustrated when it comes to the insurance industry.

A Personalized Experience

We understand the importance of a personalized customer experience at the Jeff Van Matre Insurance Agency. We are different from the corporate giants because:

  • There will always be a live person on the other end of the phone
  • There is no red tape
  • Our insurance agents are highly trained and knowledgeable
  • We provide fast and straightforward answers

Here at the Jeff Van Matre Insurance Agency our customers are important to us.


With over 20 years of experience in the insurance industry, the Jeff Van Matre Insurance Agency can help you choose the right coverage plan to protect your personal and business assets and put your mind at ease. To learn more, or to get a free quote,  call our Carrollton office today at 972-492-8500.