What Good Customer Service Means to an Insurance Agent

insurance customer service

Insurance isn’t just security; it’s peace of mind. To achieve that, the agent you rely on to educate you and provide you with your personal and/or business insurance coverage should focus more on you than on the bottom line. As an independent insurance agent in Carrollton, TX, Jeff Van Matre takes pride in our personal approach to customer service, and the feeling of security our clients feel in knowing for certain that they are properly insured.

A Personal Touch

“Building” your own personal insurance plan through an automated phone service or website can seem to greatly simplify the process, especially in today’s highly-technological age. Yet, insurance coverage isn’t simple, and if you aren’t thoroughly educated about its intricacies, then knowing what you’re getting could prove difficult. Good customer service means that you interact with your independent insurance agent face-to-face, or by actually talking to your agent on the phone, rather than navigating through a series of preselected options.

A Policy You Can Trust

Besides knowing what to include in your insurance, automated insurance policy building also leaves you highly-vulnerable to paying for insurance that you don’t really need or understand. You might eventually find it difficult to trust an insurance policy that was never explained to you, especially if you ever need coverage and find out that the insurance you do have isn’t sufficient.

All You Need Under One Roof

One of the more tempting reasons to speed through picking your insurance policy is convenience. Based in Carrollton, close to Dallas, the Jeff Van Matre Insurance Agency is conveniently and locally located. Since we offer a variety of customizable insurance policies—from personal home and auto insurance to more complex business insurance policies—you can also find all you need under the same roof.


With over 20 years of experience in the insurance industry, the Jeff Van Matre Insurance Agency can help you choose the right coverage plan to protect your personal and business assets and put your mind at ease. To learn more, or to get a free quote,  call our Carrollton office today at 972-492-8500.