Customer Service and Insurance

outstanding customer service

When you mention customer service in the same sentence with the word insurance, you automatically think there is no way those two things could work together, right? An advantage of an independently owned insurance agency is that customer service has to be an integral part of the business for an agency to thrive. There is no Plan B. As an independent agent, if you do not deliver, you are out of business. Jeff Van Matre of the Jeff Van Matre Insurance Agency took that risk one step farther when he put his name on the door. Literally. There is no question where the buck stops at the Jeff Van Matre Insurance Agency.

Why call the agency the Jeff Van Matre Insurance Agency?

Jeff Van Matre explains why he chose to put his name on the agency’s door. “I wanted the agency to be completely transparent to customers and to let them know that everything that occurs under our roof I am responsible for. The buck literally stops with me and I want my customers to know it.”

Jeff goes on to say, “I want our customers to know who they are dealing with. I am responsible for their insurance coverage and I want them to contact me directly if they have questions or concerns. I am a very hands-on person and I like being able to be communicate directly with clients.”

What is Jeff Van Matre’s experience?

Jeff Van Matre literally grew up in the insurance business. His father was an insurance agent, and Jeff started helping his Dad when he was only sixteen years old. When Jeff came to Texas, he served as a customer service representative for a local insurance agency. Jeff learned all he could over the next four years, and then entered insurance sales for himself. Since 1994, Jeff has served Texas by helping individuals and businesses locate the most comprehensive and cost-effective insurance plans to fit their unique needs.

About Jeff Van Matre Insurance Agency:

To learn more about the uncanny level of customer service we offer, call the Jeff Van Matre Insurance Agency at 972-492-8500. Contact us today to discuss a policy or receive a quote. Located in Carrollton TX, we proudly serve individuals and businesses in Carrollton, Lewisville, Dallas, Irving, Plano, and surrounding communities.